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The Quality Management Department coordinates quality of care, and quality of service issues for our contracted clients with their contracted Health Plans. Our clients committee, oversees the functions of the Utilization Management, Risk Management, and ongoing provider and member health education. Our trained team takes an active part in the oversight of site reviews and ensuring our clients and their contracted provider network maintains compliance. The QM Department strives to meet all NCQA, STATE, DHS, and HEDIS guidelines in monitoring the quality of services of our provider to the members.